WeBonsai

Refund Policy

At WeBonsai, we strive to ensure our customers are satisfied with their purchases. Please read our refund policy carefully to understand your rights and responsibilities regarding refunds.

1. Trees

  • No Refunds: Due to the delicate nature of bonsai trees and the care required to maintain their health, we cannot offer refunds on any trees once they have been purchased. All sales of bonsai trees are final.

2. Pots and Accessories

  • All Sales Final: Our pots and accessories are handmade, often one-of-a-kind pieces, and are sold as final sale. We do not accept returns or offer refunds for change of mind.
  • Damaged or Faulty Items: If an item arrives damaged, faulty, or not as described, contact us within 14 days of receipt and we will arrange a replacement or refund.
  • Proof of Purchase: A receipt or proof of purchase is required to process any refund.

3. Return Process

  • Initiate a Return: To initiate a return, please contact our customer service team at rob@webonsai.com with your order number and details about the product you wish to return.
  • Shipping Costs: Customers are responsible for paying the shipping costs for returning items. Shipping costs are non-refundable.

4. Refund Processing

  • Inspection: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
  • Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your card issuer’s policies.
  • Partial Refunds: Partial refunds may be granted for items that are not in their original condition, are damaged, or are missing parts for reasons not due to our error.

5. Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at rob@webonsai.com

6. Non-Returnable Items

  • Several types of goods are exempt from being returned, including bonsai trees. Perishable goods such as live plants cannot be returned or refunded.

7. Contact Information

  • For any questions or concerns regarding your refund, please contact us:
    WeBonsai
    rob@webonsai.com
    Tel: +393400958948