Frequently Asked Questions.
01. Shipping and Delivery
Do you ship to all European countries?
We ship to all European countries except for the UK and Switzerland for bonsai trees. Accessories are available for shipping to all European countries.
What are the shipping times?
For deliveries within Italy, shipping time is typically up to 3 days from the moment we ship. For other European countries, it takes up to a week. We usually prepare the plant and ship within two business days.
Can I track my order?
Yes, once your order is shipped, you will receive a tracking number to monitor your shipment’s progress.
02. Orders and Payment
What payment methods do you accept?
We accept major credit cards, PayPal, and bank transfers.
How can I modify or cancel my order?
To modify or cancel your order, please contact our customer service within 24 hours of placing your order.
Do you offer gift wrapping?
Yes, we offer gift wrapping options for bonsai trees and accessories. You can select this option during the checkout process
03. Returns and Refunds
What is your return policy?
We accept returns of accessories within 14 days of delivery, provided they are in their original condition. Unfortunately, we cannot accept returns of live bonsai trees.
How do I request a refund?
To request a refund, please contact our customer service team with your order details and reason for the return. If eligible, we will process your refund promptly.
04. Care and Maintenance
How often should I water my bonsai tree?
Watering frequency depends on the species and environmental conditions. Generally, bonsai trees should be watered when the topsoil feels dry to the touch.
What type of soil should I use for repotting?
Use a well-draining bonsai soil mix, which typically includes components like akadama, pumice, and lava rock.
How do I prune my bonsai tree?
Pruning techniques vary by species, but generally, you should prune to maintain the desired shape and remove any dead or unhealthy branches. Detailed instructions are provided with each tree.
