Welcome to WeBonsai. This page outlines our policies regarding privacy, shipping, returns, refunds, and terms of use. Please read them carefully to understand your rights and responsibilities when using our website and purchasing our products.
Privacy Policy
1. Information Collection
- We collect personal information that you provide to us when you place an order, subscribe to our newsletter, or contact us. This includes your name, email address, mailing address, phone number, and payment information.
2. Use of Information
- We use your personal information to process your orders, communicate with you about your orders, and send you promotional materials if you have opted in to receive them.
3. Data Security
- We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the internet or electronic storage is 100% secure.
4. Third-Party Disclosure
- We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except to trusted third parties who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential.
For more details, please refer to our full [Privacy Policy](link to your privacy policy).
Shipping Policy
1. Processing Time
- Orders are processed within [X] business days. Processing time may be extended during holidays or peak times.
2. Shipping Rates and Delivery Estimates
- Shipping charges for your order will be calculated and displayed at checkout. Delivery estimates will depend on the shipping method chosen.
3. Shipment Confirmation and Order Tracking
- You will receive a shipment confirmation email with tracking information once your order has shipped.
4. International Shipping
- We currently do not ship outside of [Country/Region].
For more details, please refer to our full [Shipping Policy](link to your shipping policy).
Refund Policy
1. Trees
- No Refunds: Due to the delicate nature of bonsai trees and the care required to maintain their health, we cannot offer refunds on any trees once they have been purchased. All sales of bonsai trees are final.
2. Pots and Accessories
- Eligibility for Refunds: We offer refunds on pots and accessories (including bonsai pots, slabs, and cutting tools) within 30 days of purchase.
- Condition: Items must be unused, in the same condition that you received them, and in the original packaging.
3. Return Process
- To initiate a return, please contact our customer service team at [Your Email Address] with your order number and details about the product you wish to return. Customers are responsible for paying the shipping costs for returning items.
For more details, please refer to our full [Refund Policy](link to your refund policy).
Terms and Conditions
1. Introduction
- By accessing and using our website, you agree to comply with and be bound by our terms and conditions. If you do not agree to these terms, you should not use our website.
2. Use of the Site
- You must be at least 18 years old to use this Site. You agree to use the Site only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the Site.
3. Orders and Payments
- All orders are subject to availability and confirmation of the order price. Payment must be made in full before we dispatch any products.
4. Limitation of Liability
- WeBonsai shall not be liable for any indirect, incidental, special, or consequential damages resulting from your use of, or inability to use, the Site or products purchased from the Site.
For more details, please refer to our full [Terms and Conditions](link to your terms and conditions).
Contact Information
If you have any questions about our policies, please contact us at:
WeBonsai
[email protected]
+393400958948
