[vc_row][vc_column width=”1/2″ css=”.vc_custom_1681657574446{background-image: url(https://webonsai.com/wp-content/uploads/2023/04/K4RRAjH5r5emAco2qMvy.png?id=11539) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;border-radius: 3px !important;}”][vc_column_text css=”.vc_custom_1681659177507{background-color: #ffffff !important;}”]

I’m a seller

[/vc_column_text][/vc_column][vc_column width=”1/2″ css=”.vc_custom_1681657778506{background-image: url(https://webonsai.com/wp-content/uploads/2023/04/Sakura-1.jpg?id=11673) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_column_text css=”.vc_custom_1681659235020{background-color: #ffffff !important;}”]

I’m a buyer

[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width=”1/3″][wd_empty_spaces height_mobile=”15″ height_tablet=”20″ height_desktop=”50″][wd_icon_text box_shadow=”none” choice=”svg_choice” secondary_svg=”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” title=”Buyer bids on item” text=”To ensure fair pricing, all of our items are reviewed by a specialist. This gives buyers peace of mind when placing their bids.”][/vc_column][vc_column width=”1/3″][wd_empty_spaces height_mobile=”15″ height_tablet=”20″ height_desktop=”50″][wd_icon_text box_shadow=”none” icon=”fas fa-euro-sign” title=”We secure the payment” text=”When a buyer wins an auction, we secure the payment to ensure that the buyer receives their item and the seller receives their payment.”][/vc_column][vc_column width=”1/3″][wd_empty_spaces height_mobile=”15″ height_tablet=”20″ height_desktop=”50″][wd_icon_text box_shadow=”none” icon=”fas fa-dolly” title=”Buyer receives the item” text=”The seller communicates the tracking number of the shipment and receives the payment, while the buyer receives the item they won.”][/vc_column][/vc_row][vc_row el_id=”seller-help”][vc_column][vc_column_text]

Seller

[/vc_column_text][vc_toggle title=”When do I get paid?”]Payment is made to the seller once the buyer has received the item they won and the tracking number has been communicated to us by the seller. We will then release the payment to the seller, ensuring a safe and secure transaction for both parties.[/vc_toggle][vc_toggle title=”What commission do you charge?”]We will charge a 15% auction fee if the item gets sold. This fee will assist us in keeping the platform operational and covering our marketing expenses to acquire new buyers.[/vc_toggle][vc_toggle title=”I submitted an item…now what?”]Within 24 hours, we will review it and publish it or request changes if necessary. Please check your email for confirmation. If you do not receive our email, please check your spam folder.[/vc_toggle][vc_toggle title=”How do I receive payment for items I sell?”]As a seller on our site, the payment method that we use is PayPal. When a buyer wins an auction and the payment is secured, the payment will be deposited into your PayPal account.

Once you receive payment, we will notify you of the sale and provide you with the buyer’s contact and shipping information. You can then communicate with the buyer to arrange shipping and any other details related to the sale.

After you ship the item, be sure to communicate the tracking number to us so we can share it with the buyer. Once the buyer receives the item and confirms that they are satisfied with the purchase, PayPal will release the payment to you.

If you have any questions or concerns about receiving payment, please feel free to contact us and we will be happy to assist you.[/vc_toggle][vc_toggle title=”What happens if a buyer does not pay for the item they won?”]If the buyer does not respond to the unpaid item case or still refuses to pay, we will block their account from using the site again.

In some cases, particularlyif the amount owed is significant, we may take legal action against the buyer to recover the payment. However, this is usually a last resort and we will generally try to resolve the issue through communication and other means before resorting to legal action.[/vc_toggle][vc_toggle title=”What happen if I have listed an item but then I don’t longer have it available at the end of the auction?”]If you have listed an item for auction but no longer have it available at the end of the auction and there are no bids, there should not be any issues. You can simply remove the listing and relist the item when you have it available again.

However, if there are bids on the item and you are no longer able to provide the item, this is a serious violation of our terms and conditions. As a seller, you are responsible for ensuring that the item you have listed is available and can be delivered to the winning bidder.

If this situation occurs, we may need to take action against your account. This could include blocking your account from bidding again or other penalties, depending on the severity of the situation.

To avoid this type of situation, we recommend that you only list items that you are confident you can provide to the winning bidder. If something unexpected happens and you are no longer able to provide the item, please notify us as soon as possible so we can work with you and the buyer to resolve the situation.[/vc_toggle][/vc_column][/vc_row][vc_row el_id=”buyer-help”][vc_column][vc_column_text]

Buyer

[/vc_column_text][vc_toggle title=”I haven’t received my item…what happen now?”]In such a situation, we recommend that you first check the tracking information provided by the seller to see if there are any updates on the shipment. If the tracking information shows that the item has been delivered, please contact us immediately and we will investigate further.

If the tracking information shows that the item is still in transit, we advise that you wait a little longer, as shipping times can vary depending on the location and shipping method. If the item is confirmed to be lost or undelivered, we will work with the seller to resolve the issue and ensure that you receive the item you won or a refund if necessary.

Please do not hesitate to contact us with any further questions or concerns, as we are here to help and ensure a positive experience for all our users.[/vc_toggle][vc_toggle title=”What happens if the item I receive is not as described by the seller?”]If the item you receive is not as described by the seller, we recommend that you first contact the seller to try and resolve the issue directly with them. If you are unable to come to a satisfactory resolution with the seller, you can contact us and we will investigate the matter further.

We have a dispute resolution process in place to ensure that both buyers and sellers are protected and that any issues can be resolved fairly. If necessary, we may offer a refund or partial refund to the buyer, depending on the nature of the issue and the evidence provided.

Please note that we require buyers to report any issues within a reasonable timeframe after receiving the item, so please be sure to check your items as soon as possible upon receipt and contact us promptly if there are any problems.[/vc_toggle][vc_toggle title=”What happens if the item I receive is not as described by the seller?”]If the item you receive is not as described by the seller, we recommend that you first contact the seller to try and resolve the issue directly with them. If you are unable to come to a satisfactory resolution with the seller, you can contact us and we will investigate the matter further.

We have a dispute resolution process in place to ensure that both buyers and sellers are protected and that any issues can be resolved fairly. If necessary, we may offer a refund or partial refund to the buyer, depending on the nature of the issue and the evidence provided.

Please note that we require buyers to report any issues within a reasonable timeframe after receiving the item, so please be sure to check your items as soon as possible upon receipt and contact us promptly if there are any problems.[/vc_toggle][vc_toggle title=”Does the bid amount include any additional fees?”]Thank you for your question. There is an additional fee on top of your bid amount, but this fee is not for us. This is the PayPal fee that is charged to guarantee that the transaction goes smoothly and securely.

As you may know, PayPal is a popular payment method for online transactions because of its security and convenience. However, they do charge a fee for their services. This fee is typically a small percentage of the total transaction amount and is automatically added to the final price of the item.[/vc_toggle][vc_toggle title=”Can I leave feedback for the seller after the transaction is complete?”]Yes, you can leave feedback for the seller after the transaction is complete. We encourage buyers to provide honest and constructive feedback, as it helps to build trust and transparency within our community.

After receiving the item, you can leave feedback for the seller by going to your purchase history and clicking on the “Leave Feedback” button next to the item. You will be asked to rate the seller on a scale of 1 to 5 and provide a comment or review about your experience.

Please note that we have guidelines in place to ensure that feedback is fair, accurate, and appropriate. We do not tolerate any form of harassment, threats, or abusive language in feedback, and we reserve the right to remove feedback that violates our policies.

If you have any questions or concerns about leaving feedback, please feel free to contact us and we will be happy to assist you.[/vc_toggle][vc_toggle title=”How long does it take for the seller to ship the item?”]The shipping time for an item can vary depending on the location of the seller and the shipping method they use. Typically, sellers will provide an estimated shipping time in the item description.

Once you win an auction and the payment is secured, the seller will be notified and will usually ship the item within a few business days. They will then communicate the tracking number to us, which we will share with you so you can track your item.

If you have any concerns about the shipping time or have not received the tracking information from the seller, we encourage you to contact the seller directly to inquire about the status of your item. If you are unable to reach the seller or if there are any issues with the shipping process, please contact us and we will do our best to assist you.[/vc_toggle][/vc_column][/vc_row]