{"id":33479,"date":"2020-08-19T07:40:26","date_gmt":"2020-08-19T07:40:26","guid":{"rendered":"https:\/\/webonsai.com\/faq\/"},"modified":"2025-09-18T17:33:14","modified_gmt":"2025-09-18T17:33:14","slug":"faq","status":"publish","type":"page","link":"https:\/\/webonsai.com\/fr\/faq\/","title":{"rendered":"Faq"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"33479\" class=\"elementor elementor-33479 elementor-14474\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-66e9c05 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"66e9c05\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4170ba4\" data-id=\"4170ba4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ca300dd elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"ca300dd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"Capa_1\" x=\"0px\" y=\"0px\" viewBox=\"0 0 512 512\" style=\"enable-background:new 0 0 512 512;\" xml:space=\"preserve\"><g>\t<g>\t\t<g>\t\t\t<circle cx=\"256\" cy=\"378.5\" r=\"25\"><\/circle>\t\t\t<path d=\"M256,0C114.516,0,0,114.497,0,256c0,141.484,114.497,256,256,256c141.484,0,256-114.497,256-256     C512,114.516,397.503,0,256,0z M256,472c-119.377,0-216-96.607-216-216c0-119.377,96.607-216,216-216     c119.377,0,216,96.607,216,216C472,375.377,375.393,472,256,472z\"><\/path>\t\t\t<path d=\"M256,128.5c-44.112,0-80,35.888-80,80c0,11.046,8.954,20,20,20s20-8.954,20-20c0-22.056,17.944-40,40-40     c22.056,0,40,17.944,40,40c0,22.056-17.944,40-40,40c-11.046,0-20,8.954-20,20v50c0,11.046,8.954,20,20,20     c11.046,0,20-8.954,20-20v-32.531c34.466-8.903,60-40.26,60-77.469C336,164.388,300.112,128.5,256,128.5z\"><\/path>\t\t<\/g>\t<\/g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ba7f0e9 title-block-1 elementor-widget elementor-widget-heading\" data-id=\"ba7f0e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><span>Questions<\/span> fr\u00e9quemment pos\u00e9es.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-acbdb48 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"acbdb48\" data-element_type=\"section\" data-e-type=\"section\" id=\"shipping\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-2d2b84b\" data-id=\"2d2b84b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-72c70e8 elementor-widget elementor-widget-heading\" data-id=\"72c70e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">01. Exp\u00e9dition et livraison<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8a84d42 elementor-widget elementor-widget-text-editor\" data-id=\"8a84d42\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Livrez-vous dans tous les pays europ\u00e9ens ?<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-19dfa4d elementor-widget elementor-widget-text-editor\" data-id=\"19dfa4d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Nous livrons dans tous les pays europ\u00e9ens, \u00e0 l&#8217;exception du Royaume-Uni et de la Suisse pour les bonsa\u00efs. Les accessoires sont disponibles pour l&#8217;exp\u00e9dition dans tous les pays europ\u00e9ens. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2ddce35 elementor-widget elementor-widget-text-editor\" data-id=\"2ddce35\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Quels sont les d\u00e9lais d&#8217;exp\u00e9dition ?<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f82b452 elementor-widget elementor-widget-text-editor\" data-id=\"f82b452\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Pour les livraisons en Italie, le d\u00e9lai de livraison est g\u00e9n\u00e9ralement de 3 jours \u00e0 compter de la date d&#8217;exp\u00e9dition. Pour les autres pays europ\u00e9ens, le d\u00e9lai peut aller jusqu&#8217;\u00e0 une semaine. Nous pr\u00e9parons g\u00e9n\u00e9ralement la plante et l&#8217;exp\u00e9dions dans les deux jours ouvrables.  <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9342301 elementor-widget elementor-widget-text-editor\" data-id=\"9342301\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Puis-je suivre ma commande ?<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ca54782 elementor-widget elementor-widget-text-editor\" data-id=\"ca54782\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Oui, une fois votre commande exp\u00e9di\u00e9e, vous recevrez un num\u00e9ro de suivi qui vous permettra de suivre l&#8217;\u00e9volution de votre envoi.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-46827e5\" data-id=\"46827e5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-97de7fa elementor-widget elementor-widget-heading\" data-id=\"97de7fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">02. Commandes et paiements<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e97e387 elementor-widget elementor-widget-text-editor\" data-id=\"e97e387\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Quels modes de paiement acceptez-vous ?<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-20eb60b elementor-widget elementor-widget-text-editor\" data-id=\"20eb60b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Nous acceptons les principales cartes de cr\u00e9dit, PayPal et les virements bancaires.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8c5f1a8 elementor-widget elementor-widget-text-editor\" data-id=\"8c5f1a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Comment puis-je modifier ou annuler ma commande ?<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a0d6221 elementor-widget elementor-widget-text-editor\" data-id=\"a0d6221\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Pour modifier ou annuler votre commande, veuillez contacter notre service client\u00e8le dans les 24 heures suivant votre commande.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8744d1e elementor-widget elementor-widget-text-editor\" data-id=\"8744d1e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Offrez-vous un service d&#8217;emballage de cadeaux ?<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f06fc3a elementor-widget elementor-widget-text-editor\" data-id=\"f06fc3a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Oui, nous proposons des options d&#8217;emballage cadeau pour les bonsa\u00efs et les accessoires. Vous pouvez s\u00e9lectionner cette option lors du processus de paiement. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-654ba5d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"654ba5d\" data-element_type=\"section\" data-e-type=\"section\" id=\"returns\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-79cd7ac\" data-id=\"79cd7ac\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-23a61e7 elementor-widget elementor-widget-heading\" data-id=\"23a61e7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">03. Retours et remboursements<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7865024 elementor-widget elementor-widget-text-editor\" data-id=\"7865024\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Quelle est votre politique de retour ?<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5ddc240 elementor-widget elementor-widget-text-editor\" data-id=\"5ddc240\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Nous acceptons les retours d&#8217;accessoires dans les 14 jours suivant la livraison, \u00e0 condition qu&#8217;ils soient dans leur \u00e9tat d&#8217;origine. Malheureusement, nous ne pouvons pas accepter les retours de bonsa\u00efs vivants. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5ab8cef elementor-widget elementor-widget-text-editor\" data-id=\"5ab8cef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Comment demander un remboursement ?<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4508ca8 elementor-widget elementor-widget-text-editor\" data-id=\"4508ca8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Pour demander un remboursement, veuillez contacter notre service client\u00e8le en indiquant les d\u00e9tails de votre commande et la raison du retour. Si votre demande est recevable, nous proc\u00e9derons \u00e0 votre remboursement dans les plus brefs d\u00e9lais. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-76aaebb\" data-id=\"76aaebb\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9e341b1 elementor-widget elementor-widget-heading\" data-id=\"9e341b1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">04. Entretien et maintenance<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5bfc156 elementor-widget elementor-widget-text-editor\" data-id=\"5bfc156\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u00c0 quelle fr\u00e9quence dois-je arroser mon bonsa\u00ef ?<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bb2f0af elementor-widget elementor-widget-text-editor\" data-id=\"bb2f0af\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>La fr\u00e9quence d&#8217;arrosage d\u00e9pend de l&#8217;esp\u00e8ce et des conditions environnementales. En g\u00e9n\u00e9ral, les bonsa\u00efs doivent \u00eatre arros\u00e9s lorsque la terre est s\u00e8che au toucher. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c34a0e4 elementor-widget elementor-widget-text-editor\" data-id=\"c34a0e4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Quel type de terre dois-je utiliser pour le rempotage ?<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-244190b elementor-widget elementor-widget-text-editor\" data-id=\"244190b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Utilisez un m\u00e9lange de terre pour bonsa\u00efs bien drainant, qui comprend g\u00e9n\u00e9ralement des composants tels que l&#8217;akadama, la pierre ponce et la roche de lave.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eb374a1 elementor-widget elementor-widget-text-editor\" data-id=\"eb374a1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Comment dois-je tailler mon bonsa\u00ef ?<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7fc4d36 elementor-widget elementor-widget-text-editor\" data-id=\"7fc4d36\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Les techniques d&#8217;\u00e9lagage varient selon les esp\u00e8ces, mais en g\u00e9n\u00e9ral, vous devez \u00e9laguer pour maintenir la forme souhait\u00e9e et enlever les branches mortes ou malades. Des instructions d\u00e9taill\u00e9es sont fournies avec chaque arbre. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Questions fr\u00e9quemment pos\u00e9es. 01. Exp\u00e9dition et livraison Livrez-vous dans tous les pays europ\u00e9ens ? Nous livrons dans tous les pays europ\u00e9ens, \u00e0 l&#8217;exception du Royaume-Uni et de la Suisse pour les bonsa\u00efs. Les accessoires sont disponibles pour l&#8217;exp\u00e9dition dans tous les pays europ\u00e9ens. Quels sont les d\u00e9lais d&#8217;exp\u00e9dition ? Pour les livraisons en Italie, le [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-33479","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Faq - webonsai.com<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/webonsai.com\/fr\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Faq - webonsai.com\" \/>\n<meta property=\"og:description\" content=\"Questions fr\u00e9quemment pos\u00e9es. 01. Exp\u00e9dition et livraison Livrez-vous dans tous les pays europ\u00e9ens ? Nous livrons dans tous les pays europ\u00e9ens, \u00e0 l&#8217;exception du Royaume-Uni et de la Suisse pour les bonsa\u00efs. Les accessoires sont disponibles pour l&#8217;exp\u00e9dition dans tous les pays europ\u00e9ens. Quels sont les d\u00e9lais d&#8217;exp\u00e9dition ? 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