{"id":33471,"date":"2020-08-19T07:40:26","date_gmt":"2020-08-19T07:40:26","guid":{"rendered":"https:\/\/webonsai.com\/faq\/"},"modified":"2026-05-24T07:24:24","modified_gmt":"2026-05-24T07:24:24","slug":"faq","status":"publish","type":"page","link":"https:\/\/webonsai.com\/de\/faq\/","title":{"rendered":"Faq"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"33471\" class=\"elementor elementor-33471 elementor-14474\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-66e9c05 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"66e9c05\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4170ba4\" data-id=\"4170ba4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ca300dd elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"ca300dd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"Capa_1\" x=\"0px\" y=\"0px\" viewBox=\"0 0 512 512\" style=\"enable-background:new 0 0 512 512;\" xml:space=\"preserve\"><g>\t<g>\t\t<g>\t\t\t<circle cx=\"256\" cy=\"378.5\" r=\"25\"><\/circle>\t\t\t<path d=\"M256,0C114.516,0,0,114.497,0,256c0,141.484,114.497,256,256,256c141.484,0,256-114.497,256-256     C512,114.516,397.503,0,256,0z M256,472c-119.377,0-216-96.607-216-216c0-119.377,96.607-216,216-216     c119.377,0,216,96.607,216,216C472,375.377,375.393,472,256,472z\"><\/path>\t\t\t<path d=\"M256,128.5c-44.112,0-80,35.888-80,80c0,11.046,8.954,20,20,20s20-8.954,20-20c0-22.056,17.944-40,40-40     c22.056,0,40,17.944,40,40c0,22.056-17.944,40-40,40c-11.046,0-20,8.954-20,20v50c0,11.046,8.954,20,20,20     c11.046,0,20-8.954,20-20v-32.531c34.466-8.903,60-40.26,60-77.469C336,164.388,300.112,128.5,256,128.5z\"><\/path>\t\t<\/g>\t<\/g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ba7f0e9 title-block-1 elementor-widget elementor-widget-heading\" data-id=\"ba7f0e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">H\u00e4ufig gestellte <span>Fragen.<\/span><\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-acbdb48 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"acbdb48\" data-element_type=\"section\" data-e-type=\"section\" id=\"shipping\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-2d2b84b\" data-id=\"2d2b84b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-72c70e8 elementor-widget elementor-widget-heading\" data-id=\"72c70e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">01. Versand und Lieferung<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8a84d42 elementor-widget elementor-widget-text-editor\" data-id=\"8a84d42\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tVersenden Sie in alle europ\u00e4ischen L\u00e4nder?\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-19dfa4d elementor-widget elementor-widget-text-editor\" data-id=\"19dfa4d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tWir versenden Bonsai-B\u00e4ume in alle europ\u00e4ischen L\u00e4nder mit Ausnahme von Gro\u00dfbritannien und der Schweiz. Zubeh\u00f6r ist f\u00fcr den Versand in alle europ\u00e4ischen L\u00e4nder erh\u00e4ltlich. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2ddce35 elementor-widget elementor-widget-text-editor\" data-id=\"2ddce35\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tWie sind die Versandzeiten?\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f82b452 elementor-widget elementor-widget-text-editor\" data-id=\"f82b452\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>F\u00fcr Lieferungen innerhalb Italiens betr\u00e4gt die Versandzeit in der Regel bis zu 3 Tage ab dem Zeitpunkt des Versands. F\u00fcr andere europ\u00e4ische L\u00e4nder dauert es bis zu einer Woche. Wir bereiten die Pflanze in der Regel innerhalb von zwei Werktagen vor und versenden sie.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9342301 elementor-widget elementor-widget-text-editor\" data-id=\"9342301\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tKann ich meine Bestellung verfolgen?\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ca54782 elementor-widget elementor-widget-text-editor\" data-id=\"ca54782\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Ja, sobald Ihre Bestellung versandt wurde, erhalten Sie eine Tracking-Nummer, mit der Sie den Fortschritt Ihrer Sendung verfolgen k\u00f6nnen.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-46827e5\" data-id=\"46827e5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-97de7fa elementor-widget elementor-widget-heading\" data-id=\"97de7fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">02. Bestellung und Bezahlung<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e97e387 elementor-widget elementor-widget-text-editor\" data-id=\"e97e387\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tWelche Zahlungsarten akzeptieren Sie?\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-20eb60b elementor-widget elementor-widget-text-editor\" data-id=\"20eb60b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tWir akzeptieren die wichtigsten Kreditkarten, PayPal und Bank\u00fcberweisungen.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8c5f1a8 elementor-widget elementor-widget-text-editor\" data-id=\"8c5f1a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tWie kann ich meine Bestellung \u00e4ndern oder stornieren?\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a0d6221 elementor-widget elementor-widget-text-editor\" data-id=\"a0d6221\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tUm Ihre Bestellung zu \u00e4ndern oder zu stornieren, wenden Sie sich bitte innerhalb von 24 Stunden nach Ihrer Bestellung an unseren Kundenservice.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8744d1e elementor-widget elementor-widget-text-editor\" data-id=\"8744d1e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tBieten Sie auch Geschenkverpackungen an?\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f06fc3a elementor-widget elementor-widget-text-editor\" data-id=\"f06fc3a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tJa, wir bieten Geschenkverpackungen f\u00fcr Bonsaib\u00e4ume und Zubeh\u00f6r an. Sie k\u00f6nnen diese Option w\u00e4hrend des Bestellvorgangs ausw\u00e4hlen \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-654ba5d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"654ba5d\" data-element_type=\"section\" data-e-type=\"section\" id=\"returns\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-79cd7ac\" data-id=\"79cd7ac\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-23a61e7 elementor-widget elementor-widget-heading\" data-id=\"23a61e7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">03. R\u00fcckgabe und R\u00fcckerstattung<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7865024 elementor-widget elementor-widget-text-editor\" data-id=\"7865024\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tWie sieht Ihr R\u00fcckgaberecht aus?\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5ddc240 elementor-widget elementor-widget-text-editor\" data-id=\"5ddc240\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tWir akzeptieren die R\u00fcckgabe von Zubeh\u00f6r innerhalb von 14 Tagen nach der Lieferung, sofern es sich im Originalzustand befindet. Leider k\u00f6nnen wir keine lebenden Bonsaib\u00e4ume zur\u00fccknehmen. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5ab8cef elementor-widget elementor-widget-text-editor\" data-id=\"5ab8cef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tWie kann ich eine R\u00fcckerstattung beantragen?\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4508ca8 elementor-widget elementor-widget-text-editor\" data-id=\"4508ca8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tUm eine R\u00fcckerstattung zu beantragen, wenden Sie sich bitte an unseren Kundenservice und teilen Sie uns Ihre Bestelldaten und den Grund f\u00fcr die R\u00fcckgabe mit. Wenn Sie dazu berechtigt sind, werden wir Ihre R\u00fcckerstattung umgehend bearbeiten. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-76aaebb\" data-id=\"76aaebb\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9e341b1 elementor-widget elementor-widget-heading\" data-id=\"9e341b1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">04. Pflege und Wartung<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5bfc156 elementor-widget elementor-widget-text-editor\" data-id=\"5bfc156\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tWie oft sollte ich meinen Bonsaibaum gie\u00dfen?\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bb2f0af elementor-widget elementor-widget-text-editor\" data-id=\"bb2f0af\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tDie H\u00e4ufigkeit des Gie\u00dfens h\u00e4ngt von der Art und den Umweltbedingungen ab. Im Allgemeinen sollten Bonsai-B\u00e4ume gegossen werden, wenn sich der Mutterboden trocken anf\u00fchlt. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c34a0e4 elementor-widget elementor-widget-text-editor\" data-id=\"c34a0e4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tWelche Art von Erde sollte ich zum Umtopfen verwenden?\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-244190b elementor-widget elementor-widget-text-editor\" data-id=\"244190b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tVerwenden Sie eine gut durchl\u00e4ssige Bonsaierde-Mischung, die in der Regel Komponenten wie Akadama, Bimsstein und Lavagestein enth\u00e4lt.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eb374a1 elementor-widget elementor-widget-text-editor\" data-id=\"eb374a1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tWie beschneide ich meinen Bonsaibaum?\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7fc4d36 elementor-widget elementor-widget-text-editor\" data-id=\"7fc4d36\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tDie Schnitttechniken variieren je nach Baumart, aber im Allgemeinen sollten Sie den Baum so beschneiden, dass die gew\u00fcnschte Form erhalten bleibt und tote oder kranke \u00c4ste entfernt werden. Detaillierte Anweisungen werden mit jedem Baum mitgeliefert. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>H\u00e4ufig gestellte Fragen. 01. Versand und Lieferung Versenden Sie in alle europ\u00e4ischen L\u00e4nder?Wir versenden Bonsai-B\u00e4ume in alle europ\u00e4ischen L\u00e4nder mit Ausnahme von Gro\u00dfbritannien und der Schweiz. Zubeh\u00f6r ist f\u00fcr den Versand in alle europ\u00e4ischen L\u00e4nder erh\u00e4ltlich. Wie sind die Versandzeiten? F\u00fcr Lieferungen innerhalb Italiens betr\u00e4gt die Versandzeit in der Regel bis zu 3 Tage ab [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-33471","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Bonsai FAQ: Versand, Pflege &amp; Bestellungen - WeBonsai<\/title>\n<meta name=\"description\" content=\"Antworten auf die h\u00e4ufigsten Fragen zu Bonsai-Versand, Lieferzeiten, Bezahlung, R\u00fcckgabebedingungen, Bew\u00e4sserung, Schnitt und Umtopfen.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/webonsai.com\/de\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Bonsai FAQ: Versand, Pflege &amp; Bestellungen - 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